A great amount of money and time is invested by wireless operators in order to improve the network quality of service (QOS) to acceptable values.
Dropped calls along with limited coverage are the two most important customer perceived problems that affect the quality.
Experiencing too many dropped calls is a common customer complaint and a major contributor to customer churn.
Operators have attempted to address this plague in various ways, including expansion of their home network coverage, increased cell capacity, and offering refunds for individual dropped calls.
However, no attempt has been made so far to alleviate the dissatisfaction and frustration caused by this phenomenon by facilitating or encouraging a renewed connection between the two speaking parties once the conditions or circumstances allow it again.